Hassle-Free Returns – Easy, Quick, and Customer-Focused!

At ZDoors, customer satisfaction is our top priority. We understand that sometimes a product might not be the perfect fit, and we want to make the return process as smooth as possible. Here’s what you can expect:

Simple Returns: No complicated forms or excessive steps. Our process is straightforward and stress-free.
Quick Processing: We aim to resolve your return swiftly, ensuring a prompt refund, exchange, or store credit.
Customer Satisfaction Guaranteed: If you’re not completely happy with your purchase, we’ll work with you to make it right.

Shop with confidence, knowing that returns with us are easy, efficient, and designed with you in mind.

How Do I Make a Return?

We offer a 14-day cooling-off period, during which you can notify us of your intention to return an item. After notifying us, you have an additional 14 days to send the item(s) back. Refunds will be issued using the same payment method used for the original purchase.

To be eligible for a return, items must:
✔ Be in their original packaging
✔ Be unused and unaltered
✔ Be in resaleable condition

Certain products, such as custom-made and bespoke items, are non-returnable unless faulty.

Returns Outside the 14-Day Period

If you wish to return an item beyond the initial 14-day cooling-off period, we may offer an extended return period at our discretion, depending on the circumstances. If approved, we will inform you of the conditions for the return before proceeding.

Please note: Returned items must still be in new and unused condition with original packaging unless otherwise agreed.

Changed Your Mind?

If you’ve decided that you no longer want your purchase, you can return the item(s) within 14 days of receipt. You will be responsible for the return shipping costs.

If your order has already been dispatched, a 15% restocking fee will be deducted from your refund to cover handling, inspection, and repackaging costs. Additional handling charges may also apply.

We can also arrange a collection for you through our courier service at an agreed cost.
We strongly recommend using an insured shipping service to protect against damage in transit.
Upon return, we will inspect the goods. If items are damaged, missing parts, or show signs of wear and tear beyond what is necessary for evaluation, we may reduce the refund amount accordingly.

Ordered the Wrong Item?

If you’ve mistakenly ordered the wrong size or product, you can return it under the same conditions as a “change of mind” return. You are responsible for return shipping costs, and a 15% restocking fee will be applied.

If you’d like to exchange the item, we can arrange collection and redelivery at an agreed cost.
Ensure that the items are well-packaged and sent through an insured delivery service to avoid damage.
If the returned item is damaged upon arrival, we may be unable to process the refund.

Faulty or Damaged Goods

If your order arrives damaged or defective, we will arrange a free replacement or return at no cost to you.

Items must not be modified, installed, or worked on before reporting the issue.
We require notification within 24 hours of receiving the item.
You may be asked to submit photos of the damage via email to help us resolve the issue quickly.

Please note:

Natural variations in wood grain, tone, and texture are inherent to timber and do not qualify as faults.
If an item has been used improperly, altered, or damaged due to negligence, we cannot accept a return.
Do not dispose of damaged goods unless instructed, as we may require them for replacement or refund processing.

Non-Returnable Items

Certain products are non-refundable and non-returnable, including:
❌Custom-made or bespoke items tailored to your specifications
❌ Special order items that are not part of our standard stock
❌ Items that have been used, installed, or altered after delivery

If a bespoke or special-order item is damaged on arrival, we will replace it at no cost.

Refunds

We aim to process refunds within 28 days of receiving the returned items.

Refunds are issued through the same payment method used for purchase.
Delivery fees are non-refundable unless the return is due to our error.
If an order has already been dispatched, additional charges may apply.

Cancellations

ZDoors reserves the right to cancel any order prior to dispatch if:

There is a pricing or stock error
Additional verification of payment details is required
The order cannot be fulfilled for unforeseen reasons

If your order is canceled before dispatch, you will receive a full refund immediately.