These terms and conditions (the “Terms and Conditions”) govern the use of WWW.ZDOORS.COM (the “Site”).

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of ZDOORS and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site. We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or

images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund

Payments

We accept the following payment methods on our Site:

Credit Card;
PayPal; and
Debit Card.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

At ZDoors, we understand the importance of timely and reliable shipping to enhance your overall shopping experience. Our shipping process is designed to be efficient, transparent, and customer-centric. Below, we provide comprehensive information to guide you through our shipping procedures.

Shipping Locations:

We proudly offer shipping services to UK. If you are unsure whether we ship to your location, please check our website or contact our customer service for assistance.

Collection and Pickup Information:

For those preferring to collect their orders in person, we offer a convenient pickup option. You can collect your items from our Manchester depot located at Unit 2a, Brixham Road, Manchester, M16 0YG. Please ensure you bring a valid form of identification and your order confirmation when coming to collect your order. Collection hours are usually from 9:30 AM to 5:00 PM, Monday to Friday. Once your order is ready for collection a member of our team will contact you to book in your collection, ensuring your items are ready and waiting for you upon arrival.

Shipping Methods

We provide various shipping methods, including standard, expedited, and express options. The shipping methods available may vary depending on your location and the availability of your chosen product. During the checkout process, you can select the shipping option that best suits your requirements.

Processing Time

We partner with various delivery companies, selected based on your postcode, to ensure the best possible service. Delivery times can vary: most orders are delivered within 3-5 working days. However, due to factors beyond our control, such as logistical challenges or high demand, we kindly ask that you allow up to 7 working days for delivery before notifying us of any delays. Some of our product We appreciate your understanding and patience as we work to get your order to you as swiftly as possible.

Upon successful placement of an order, our team initiates the processing phase. Processing times may vary based on the specific product, customisation requirements, and stock availability. Please refer to the product description or contact our customer service for estimated processing times.

Shipping Costs

Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination. During the checkout process, you will see a detailed breakdown of shipping costs before finalising your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track the status of your shipment. This allows you to stay informed about the location and estimated delivery date of your package.

Delivery Issues

In the rare event of delivery issues, such as lost or damaged packages, please contact our customer service team within 24 hours of delivery. We will work diligently to resolve the issue and ensure your satisfaction.

Returns & Refund Policy

At ZDoors, customer satisfaction is our top priority. We understand that sometimes a product might not be the perfect fit, and we want to make the return process as smooth as possible. Here’s what you can expect:
• Simple Returns: No complicated forms or excessive steps. Our process is straightforward and stress-free.
• Quick Processing: We aim to resolve your return swiftly, ensuring a prompt refund, exchange, or store credit.
• Customer Satisfaction Guaranteed: If you’re not completely happy with your purchase, we’ll work with you to make it right.
Shop with confidence, knowing that returns with us are easy, efficient, and designed with you in mind.

How Do I Make a Return?

We offer a 14-day cooling-off period, during which you can notify us of your intention to return an item. After notifying us, you have an additional 14 days to send the item(s) back. Refunds will be issued using the same payment method used for the original purchase.

To be eligible for a return, items must:
✔ Be in their original packaging
✔ Be unused and unaltered
✔ Be in resaleable condition

Certain products, such as custom-made and bespoke items, are non-returnable unless faulty.

Returns Outside the 14-Day Period

If you wish to return an item beyond the initial 14-day cooling-off period, we may offer an extended return period at our discretion, depending on the circumstances. If approved, we will inform you of the conditions for the return before proceeding.

Please note: Returned items must still be in new and unused condition with original packaging unless otherwise agreed.

Changed Your Mind?

If you’ve decided that you no longer want your purchase, you can return the item(s) within 14 days of receipt. You will be responsible for the return shipping costs.

If your order has already been dispatched, additional handling or restocking charges may apply.
We can also arrange a collection for you through our courier service at an agreed cost.
We strongly recommend using an insured shipping service to protect against damage in transit.

Upon return, we will inspect the goods. If items are damaged, missing parts, or show signs of wear and tear beyond what is necessary for evaluation, we may reduce the refund amount accordingly.

Ordered the Wrong Item?

If you’ve mistakenly ordered the wrong size or product, you can return it under the same conditions as a change of mind return. You are responsible for return shipping costs.

If you’d like to exchange the item, we can arrange collection and redelivery at an agreed cost.
Ensure that the items are well-packaged and sent through an insured delivery service to avoid damage.

If the returned item is damaged upon arrival, we may be unable to process the refund.

Faulty or Damaged Goods

If your order arrives damaged or defective, we will arrange a free replacement or return at no cost to you.

Items must not be modified, installed, or worked on before reporting the issue.
We require notification within 24 hours of receiving the item.
You may be asked to submit photos of the damage via email to help us resolve the issue quickly.

Please note:

Natural variations in wood grain, tone, and texture are inherent to timber and do not qualify as faults.
If an item has been used improperly, altered, or damaged due to negligence, we cannot accept a return.
Do not dispose of damaged goods unless instructed, as we may require them for replacement or refund processing.

Non-Returnable Items

Certain products are non-refundable and non-returnable, including:

❌Custom-made or bespoke items tailored to your specifications
❌ Special order items that are not part of our standard stock
❌ Items that have been used, installed, or altered after delivery

If a bespoke or special-order item is damaged on arrival, we will replace it at no cost.

Refunds

We aim to process refunds within 28 days of receiving the returned items.

Refunds are issued through the same payment method used for purchase.
Delivery fees are non-refundable unless the return is due to our error.
If an order has already been dispatched, additional charges may apply.

Cancellations

ZDoors reserves the right to cancel any order prior to dispatch if:

There is a pricing or stock error
Additional verification of payment details is required
The order cannot be fulfilled for unforeseen reasons

If your order is canceled before dispatch, you will receive a full refund immediately

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

ZDOORS and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless ZDOORS and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our site.